Returns Policy
Returns
Unwanted Goods
If you change your mind or if you are unhappy with the item in any way and wish to return your product then please contact us within 7 days of delivery to arrange for a returns authorisation number. All unwanted returned items need to be in an undamaged, saleable condition within their original packaging to qualify for a full refund.
For further clarity, this means:
- The item must be unused
- The item box /container or inner wrapping must not be opened or unsealed
- There must be no damage marks, dirt, grease, oil or any other liquid on the product or packaging
- Nothing must be stuck to or written on the packaging
The cost of returning the item will be at the buyer’s expense unless previously agreed with carparts2love.co.uk.
In all cases, refunds can only be raised once we receive the unwanted goods back with the return authorisation number clearly shown on the outside of the packaging. We shall aim to issue refunds within 7 -10 working days of receipt. Please note it may take a further 7 days for your bank to process and show the credit in your account.
We can only accept items for refund if they have not been fitted unless the item is found to be faulty. Certain items may be sealed within a clear plastic bag inside the original packaging - if the bag has been opened we are unable to accept returns or issue a refund unless the product is found to be faulty.
Incorrect Items
Should we supply you with a different item to the one you ordered then please contact us within 7 days to arrange for a replacement and/or return for a refund.
Should the part ordered not be the correct application for your vehicle, then please contact us with your full vehicle details including the Vehicle Identification Number (VIN) and we shall do our best to help.
Faulty Goods
Should your goods arrive damaged or faulty then please return to us.
Returns Form
For all returns, please fill out the returns form below. Customer Service will then issue a return authorisation number along with the return’s address. A return authorisation number may take up to 3 - 5 working days to issue.
