T&Cs
Terms and Conditions
Terms and Conditions of sale of BB&LB Ltd trading as carparts2love.co.uk (CP2L) to which all online purchases are subject. CP2L reserves the right to change these terms and conditions at any time, without notice. Any changes will take effect when posted on this website. By using this website you agree to be bound by these Terms and Conditions.
These terms and conditions do not affect your statutory rights.
The Contract
1.1 Acceptance of your order and the completion of the contract between us (CP2L) and you, (the customer), will take place when the goods have been paid for by you and despatched by us. Any email, order confirmation or other electronic acknowledgment by us of receipt of an order does not constitute legal acceptance by CP2L of your order.
1.2 In the event that there are any errors regarding price or description, we reserve the right to notify you as soon as possible and give you the options to proceed with this revised order at the correct price/description, or to cancel the order. In these circumstances, upon cancellation, your payment will be refunded in full by the same means by which we received the payment.
1.3 BB&LB Ltd is registered in England and our registered address is at 8 Francis Brown Way, Chalgrove, Oxfordshire, OX44 7BF (this is a postal address only and not a staffed office). Company number: 13697286.
1.4 By placing an order you warrant that you are legally capable of entering into a binding contract, you are at least 18 years of age and that the information you provide to us in the process of placing an order for Goods and Services is accurate, complete and not misleading.
Price Information
2.1 The prices shown are only applicable to purchases made via the CP2L website.
2.2 Special Offers and promotions advertised in the press or other media may be excluded unless specifically advertised as available online.
2.3 All offers are subject to availability and while stocks last.
2.4 All prices are shown in £ sterling and include V.A.T. where appropriate.
2.5 The prices may be altered at any time without notification to take into account any increase in our costs (including but not limited to the cost of materials, labour, transport or other overheads, any tax, duty or variation in exchange rates).
2.6 In cases of small orders we will be entitled to make a minimum order charge or to add a surcharge for delivery, details of which shall be provided to you at the time of order acknowledgment (please see delivery terms for more detail).
2.7 Goods cannot be collected as we do not have any physical premises.
2.8 If an administrative error has resulted in an incorrect price being displayed, we reserve the right to correct that price and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. You will be asked to email us to confirm that you wish to proceed at the correct price, however, should you choose not to do so, your monies will be refunded to your means of payment in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of pricing errors.
2.9 BB&LB LTD trading as carparts2love.co.uk VAT number is 430 4798 92
Quotations
2.10 Unless otherwise stated quotations are valid for 30 days only from their date of publication and are subject to clauses 2.5 & 13.1 (price changes/force majeure).
Discounts
2.11 Members are offered discounts from time to tome. However, carparts2love.co.uk reserves the right to change/discontinue the discount without notice to reflect changes affecting our business.
2.12 Only one discount or promotion can be applied to any one product at any one time.
2.13 In the event of a parts return, refunds will be given for the value of the original purchase, i.e., with the applied discount and not at the full price of the item shown online.
Gift Voucher Code Policy
2.14 The Gift voucher code value can only be used in a single sales transaction. A balance will not remain on the voucher code if funds are not fully utilised and no change will be given
2.15 A Gift voucher code cannot be used to buy further gift voucher codes they can only be used to buy products on the website.
2.16 Multiple Gift voucher codes cannot be stacked together on a single purchase.
2.17 Gift card vouchers are not transferrable.
2.18 The Gift voucher balance cannot be exchanged for cash or services outside of the website.
2.19 The gift voucher code cannot be refunded for cash. If an item is returned or there is a warranty claim, then a new gift voucher code will be issued to you for future use.
2.20 The value of a carparts2love.co.uk Gift voucher code can only be redeemed on our website.
2.21 A Gift voucher code expires automatically once its code has been utilised, it is single use only.
2.22 A Gift voucher code has a 1-year expiry date.
2.23 carparts2love.co.uk reserves the right to update and change the terms and conditions of our Gift voucher codes at any time. This does not affect your legal rights. It is your responsibility to check these gift voucher code terms from time to time to ensure you are aware of any changes that may have been made.
2.24 Personal data relating to your purchase or use of a gift voucher code will be used in accordance with current applicable data protection and privacy legislation and our privacy policy.
Membership
2.25 Members are offered promotional discounts from time to time. However, CP2L reserves the right to change/discontinue the discount without notice to reflect changes affecting our business.
2.26 Membership and any promotional discount is instant and also provides access to the forum.
2.27 A member can be banned from the forum but they will still retain their carparts2love.co.uuk membership and any discounts associated with it.
Goods and Services
3.1 All brochures, specifications, drawings, catalogues, particulars, shapes, descriptions and illustrations, application guides, price lists and other advertising materials are only intended to present a general idea of the Goods and Services described in them.
3.2 We reserve the right to offer our customer a substitute if the goods or services are not available, however, we accept that should this not be acceptable to the customer then they shall be entitled to either cancel the order before despatch or return the goods within the agreed time limit after receipt for a full refund including associated postage costs.
3.3 Technical specifications are approximations unless specifically stated otherwise.
Consumer Rights
This clause only applies if you are a consumer and purchasing goods via our website.
4.1 You may cancel a Contract at any time within 14 working days, beginning on the day after you receive the goods. In this case, you will receive a full refund of the price paid for the goods in accordance with our returns policy; all goods must be undamaged and in a saleable condition within their original packaging to qualify for a full refund. All goods returned are subject to inspection by qualified engineers and goods which fall outside of these conditions can be returned to the customer at their expense or can be disposed of free of charge in an environmentally friendly way at the customer’s request. The cost of returning the item will be at the buyer’s expense. The right of cancellation does not apply to any personalised goods or those made to your specification.
4.2 Should you wish to exercise your right to cancel an order within this time period then please follow the process under Returns on the website.
4.3 This clause does not affect your statutory rights.
Payment
5.1 We accept payment by most major credit or debit cards registered at UK addresses.
5.2 Payment will be taken at point of sale and goods will be despatched as soon as possible.
5.3 We accept payment through PayPal for those customers who are registered and have confirmed accounts with PayPal. Should your account details not be confirmed with PayPal there may be a delay in processing your order while funds clear with your provider or we may reject the order.
5.4 We reserve the right to charge a surcharge for credit card transactions.
Validation Checks
6.1 All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
6.2 In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, CP2L may validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the carparts2love.co.uk website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
Liability
7.1 The majority of card issuers cover all the charges that may result from unauthorised use of your credit card or debit cards, but some may limit your liability to £50. If you believe your credit or debit card has been subject to unauthorised use you should contact your card issuer without delay.
Delivery of Goods
8.1 The goods may be despatched same day if ordered before 4 pm and all orders made before or after 4 pm will be despatched by next working day (pending stock availability). Special order items and items from third parties may be despatched differently.
8.2 Any delivery time given by us shall be an estimate only. We will use all reasonable endeavours to avoid late deliveries however there may be factors beyond our control that can hold up a delivery. You will have the right to cancel without any liability to us if delivery is more than 30 days late. Clause 6.2 sets out a possible reason for such a delay.
8.3 All delivery charges quoted on the website refer to delivery to mainland UK addresses.
8.4 For delivery to non-mainland UK addresses and certain remote locations e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands there may be an additional delivery charge and slightly longer delivery lead time. We will endeavour to quote postage costs to non-mainland UK locations at the point of checkout but we reserve the right to inform our customer should the postage charged and paid for at point of checkout be materially different to the actual cost of postage; we shall inform the customer before despatch of goods and give the customer the right to cancel for a full refund or pay the difference in postage that shall be due.
8.5 Your order will be delivered either by Royal Mail, Royal Mail Recorded Delivery or by courier. A signature is required for all Royal Mail Recorded Delivery and courier deliveries.
8.6 If your order contains more than one product the individual products may, on occasion, be sent on multiple dispatches at no extra charge.
8.7 We will not be liable for any non-delivery of goods (even if caused by our negligence) unless written notice is given to us within 10 days of the date when the goods would in the ordinary course of events have been received.
8.8 Our liability for non-delivery of goods will be limited to, at our discretion, replacing the goods within a reasonable time or a refund of the purchase price paid.
8.9. CP2L will not accept responsibility for any loss or damage of goods being returned to us during transit. We advise insuring goods in transit for return to us.
8.10 Any claim for goods that have been delivered damaged or do not materially comply with their description will need to be notified by the buyer to CP2L as soon as possible and (where appropriate, to the carrier) within 7 days of their delivery. Claims after 7 days may not be successful. Provided that you return such goods to us in accordance with our RETURNS POLICY we will, at our sole discretion, replace such goods, issue you with a credit note of the price of such goods or refund the price paid for such goods.
Delivery Times
9.1 You can choose from our Standard Delivery Service or Flexible Delivery Options.
9.2 Standard delivery of stocked items is normally within 5 working days. Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days do not include weekends or National Bank Holidays). In case of Bank Holidays please allow an extra 2 working days. Please be aware that delivery from Royal Mail first class postage service can take up to 7 days. This is under the terms of Royal mail and is out of our control.
9.3 Some items are delivered directly to you from the manufacturer and may incur a longer delivery lead-time. This is clearly shown on the product detail page.
9.4 Your order will be delivered either by Royal Mail, Royal Mail Recorded Delivery or by courier. A signature is required for all Royal Mail Recorded Delivery and courier deliveries. Goods delivered by courier should arrive between 9am and 5pm, however our couriers may attempt delivery outside these hours, up to 9pm Monday to Friday. All courier deliveries must be signed for. If you are out when the courier arrives the courier will leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local depot. If you, the customer, decide to change delivery locations with the courier company this will be done at your own risk (see 9.7) and CP2L will not be held responsible for any missing deliveries.
9.5 Deliveries to non-Mainland UK or remote locations may take longer.
9.6 Please note that if your order is made up of a combination of items, deliveries may, on occasion be made separately.
9.7 Risk in the goods will pass to you on delivery.
9.8 We reserve the right to alter or amend delivery times in exceptional circumstances.
WEEE Regulations
This clause only applies to household users of electrical items. If you are a Business Customer you will need to find a local collector or waste company to dispose of your waste.
10.1 Where you are buying replacement electrical and electronic equipment (“Replacement EEE”) as a consumer we have certain obligations under the WEEE Regulations to take back WEEE without charge. You can return WEEE to us in accordance with the provisions below where you are buying Replacement EEE as a consumer.
10.2 Where you are purchasing goods online you must return your old items to us at Carparts2Love.co.uk, Unit 6 Oaktree business Centre, Spitfire Way, South Marston Trading Estate, Swindon SN3 4TX. All returns must be at your cost and be within 28 days of purchase of the replacement EEE.
Warranty
11.1 All products are supplied and guaranteed by the manufacturer in accordance with the manufacturers' specifications. Any item which is proved and admitted by the manufacturer to be defective during the relevant warranty period due to material or structural defect will be replaced free of charge or credited in full at our discretion. Under no circumstances will we accept liability for consequential loss or damage or pay for any repairs or alterations without prior authorisation.
11.2 In the event of a guarantee claim, fill out our General Enquiry Form stating in the Other Enquiry section that you have a warranty claim and we will send you our Warranty Form for completion.
11.3 Following receipt of the warranty form, we will contact you regarding the return of the goods to us for inspection by the manufacturer. The manufacturer's report will be final, and we shall have no further liability to you.
11.4 You will allow reasonable opportunity for claims to be investigated by us or the manufacturer prior to any replacement, refund or credit being issued and, where required, you will provide additional information and or goods for inspection if requested by us or the manufacturer.
11.5 We will have no liability to you in respect of any defect arising from wear and tear, willful damage, negligence, tampering of goods, abnormal working conditions, incorrect fitting, ordering of goods or failure to follow the manufacturer's instructions.
11.6 Any warranty that is provided shall not be transferred or assigned to any other party.
11.7 The warranty starts from the date of delivery. If we replace the goods within the warranty period, the warranty does not start again, and you will only benefit from the remaining warranty period.
11.8 Under no circumstances will we accept liability to you in respect of costs incurred such as, but not limited to, loss of earnings, travel expenses, recovery costs and damages.
Exchange unit Surcharges
12.1 Where exchange units are purchased, you will be invoiced with a sum referred to as “old unit surcharge” which is in respect of the old unit that you may return to us. If the old unit is returned within 14 days from delivery date a credit note will be issued by us in respect of the “surcharge” and a refund given if required.
Force Majeure
13.1 Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any party affected by such event shall forthwith inform the other party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any agreement contained herein.
Law and Jurisdiction
14.1 The laws of England and Wales govern these terms and conditions. By accessing this website and using our services/buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.
Complaints and Queries
15.1 If you are not happy with any aspect of our online service, discover a fault with our website then please contact us using our general enquiries form or if you have any queries or comments relating to an order placed online, please contact us using the about your order form and we will do everything we can to help you.
15.2 Access to the CP2L website including forums may occasionally be restricted to allow for the introduction of new products or features, site development, maintenance or repairs. We will attempt to restore the service as soon as we reasonably can.
Other Terms and Conditions of using this Website
Privacy Statement
We are committed to protecting your privacy. Only authorised persons on the business of CP2L may use the information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.
Confidentiality
We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
Disclaimer
Exclusions and Limitations
The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, this Company:
• excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
• excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this website
We do not monitor or review the content of other third-party websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Availability and Indemnity
Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby agree to indemnify, defend and hold harmless this Company, its directors, officers employees, consultants, agents and affiliates against any and all third party claims, any loss, damage or costs (including but not limited to legal fees) in whatever manner, howsoever caused arising from and without limitation your use of the carparts2love.co.uk website including the Torque2love forum (including any third party posts on the Torque2love forum). This includes breach of the terms and conditions, infringement of any intellectual property right or any other right of any person or entity, or breach of any duty of confidence or privacy, or any defamatory statements made in any form.
Cookies
Like most interactive websites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.
Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our website 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.
These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a sale or agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected. © BB&LB Ltd t/a carparts2love.co.uk All Rights Reserved.
The Forum Rules (Torque2Love) and Posting Guidelines
The forum is a place where people can interact and have discussions about different topics relevant to cars. We ask that you follow these guidelines to ensure that the forums have some productive conversations.
These rules and guidelines are enforced by administrators and moderators, who are commissioned to act on behalf of Torque2love by CP2Land at their discretion, they may delete posts without warning that do not comply. Also, failure to comply with these rules or our terms and conditions may result in a ban from the forum.
We rely on all forum members to help keep these discussion forums a safe place for people to share and view information. To do this, we request that all members comply with the following rules when contributing to the discussion forums:
1. Inappropriate or offensive user names and/or pics are not allowed. Please limit your user name to a maximum of 12 characters, but may include spaces.
2. No selling of any sort is allowed on the forum and will result in an immediate suspension and my lead to a ban from the forum. Suspended and banned individuals will still be a member of carparts2love and any benefits that membership gives.
3. No giveaways are allowed on the forum and will result in an immediate uspension and my lead to a ban from the forum. Suspended and banned individuals will still be a member of carparts2love and any benefits that membership gives.
4. Keep it friendly.
5. Be courteous and respectful. Appreciate that others may have an opinion different from yours.
6. Stay on topic. When creating a new discussion thread, give a clear topic title and put your post in the appropriate category. When contributing to an existing discussion, try to stay 'on topic'. If something new comes up within a topic that you would like to discuss, start a new thread.
7. Share your knowledge. Don't hold back in sharing your knowledge – it's likely someone will find it useful or interesting. When you give information, provide your sources.
8. Do not post any copyrighted material unless you own the copyright or have the owner's permission.
9. Any advice offerred in posts is not monitored for accuracy, if in doubt check with a qualified professional. CP2L will not be responsible for any damages or costs resulting in following advice given in a post.
10. We maintain the right to remove posts and threads to ensure that material posted in the discussion forums is not potentially harmful. For this reason, we may remove, edit or choose not to publish any post, that:
- a. contains disrespectful or derogatory remarks about any person or company.
- b. is libellous, defamatory, harassing, threatening or language that could be considered bullying or causes reputational damage to an individual or company.
- c. is racist, sexist, homophobic, sexually explicit or suggestive, abusive or otherwise discriminatory or objectionable.
- d. contains advice or content that we believe is damaging, unhelpful or distressing to others.
- e. contains swearing, blaspheming or offensive language or is none nonsensical and/or irrelevant, including subjects that are deemed unsuitable for a car forum.
- f. shares personal information either yours or someone else’s (e.g. date of birth, address, phone number or email address).
- g. violates the rights of others, such as content that infringes any copyright, trademark, patent, trade secret or violates any right of privacy or publicity, or otherwise violates any applicable law.
11. CP2L/Torque2love respects the rights of individuals to express their personal beliefs/faith; respect is the key word regarding our car forum. Abuse of personal beliefs/faith will not be tolerated and the comment will be removed.
12. CP2L reserves the right to repost/use any material posted on the Turque2Love Forum.
13. Do not post or add to threads links that promote or mention other websites as this will be construed as advertising, resulting in deletion.
13. Do not post URLs to other websites. Direct links are allowed to some forums and other social media sites, but may be subject to moderation.
14. Do not post requests for VIN or car registration data.
15. Respect our moderators/admins any abuse will not be tolerated and will result in a forum suspension or ban. Suspended or banned individuals will still be a member of carparts2love and any benefits that membership gives.
16. The moderators'/admins' decisions are final (carparts2love management may intervene).
17. All matters relating to conduct in the forums and compliance with these posting rules will be determined by the moderators/admins.
18. Users should report any content they feel is offensive or breaks the rules of posting and these will be looked into by the moderators/admins.
Forum (Torque2Love) Loyalty Points Scheme
Loyalty points are awarded to Torque2Love Forum members for making posts.
The posts need to be:
- posted in the right section
- on topic
- make sense
- be relevant and genuine
- not AI-generated
- longer than a yes/no type post (in other words a valid contribution)
- not repeat posts
- not duplicate posts
If posts are found to be irrelevant, AI-generated, nonsense, etc., then any awarded points will be removed from the member account.
The loyalty points will be automatically added to your account when a post is made.
1 loyalty point = £0.01
Loyalty points can only be redeemed against products on the carparts2love.co.uk website.
Loyalty points can be used in part or whole payment of a product.
The loyalty points have no monetary value outside of the carparts2love.co.uk website and cannot be exchanged for cash or vouchers.
If a return is made, the refund will be returned as per the transaction i.e. full payment in Loyalty points will be refunded in loyalty points, part cash and part loyalty points will be returned as part cash and part loyalty points.
Loyalty points cannot be shared with another member account or given away to another member account.
Carparts2love.co.uk reserves the right to change/amend the terms and conditions of the Loyalty Points Scheme at any time without giving notice.
Carparts2love.co.uk may terminate the Loyalty Points Scheme at any time acting reasonably.
Where possible, carparts2love.co.uk will give at least 30 days’ notice of termination and cancellation of the Loyalty Points Scheme to allow usage of the points.
If a member is banned from the Forum, they will still be able to spend their accumulated loyalty points on the website.
